{"id":1174,"date":"2026-05-12T00:33:15","date_gmt":"2026-05-12T00:33:15","guid":{"rendered":"https:\/\/moleculepetbowl.com\/?page_id=1174"},"modified":"2026-05-20T20:07:39","modified_gmt":"2026-05-20T20:07:39","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/moleculepetbowl.com\/en\/reklamacije\/","title":{"rendered":"COMPLAINTS"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Reklamacije i saobraznost<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Verujemo u kvalitet onoga \u0161to pravimo. Ako proizvod ne radi onako kako bi trebalo, ho\u0107emo da to ispravimo &#8211; brzo i bez komplikacija.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Va\u0161a prava (kratko)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>2 godine<\/strong> zakonske saobraznosti od dana prijema proizvoda<\/li>\n\n\n\n<li>Odgovor na reklamaciju u roku od <strong>8 dana<\/strong><\/li>\n\n\n\n<li>Re\u0161avanje reklamacije u roku od <strong>15 dana<\/strong><\/li>\n\n\n\n<li>Mogu\u0107nost zamene proizvoda, povra\u0107aja novca ili drugog odgovaraju\u0107eg re\u0161enja<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Kako podneti reklamaciju u 3 koraka<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Po\u0161aljite e-mail na<\/strong> <a href=\"mailto:reklamacija@moleculepetbowl.com\">reklamacija@moleculepetbowl.com<\/a> sa:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>brojem porud\u017ebine<\/li>\n\n\n\n<li>opisom problema<\/li>\n\n\n\n<li>fotografijama (ako je problem vidljiv)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Sa\u010dekajte odgovor<\/strong> &#8211; javljamo se najkasnije u roku od 8 radnih dana sa uputstvom za slede\u0107i korak (naj\u010de\u0161\u0107e: slanje proizvoda nazad).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Mi re\u0161avamo<\/strong> &#8211; u roku od 15 dana \u0107emo zameniti proizvod, izvr\u0161iti povra\u0107aj novca ili predlo\u017eiti drugo re\u0161enje u skladu sa zakonom.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0160ta je pokriveno?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fabri\u010dke gre\u0161ke i nedostaci u materijalu ili izradi<\/li>\n\n\n\n<li>O\u0161te\u0107enja nastala u transportu <em>(va\u017eno: o\u0161te\u0107enje prijaviti u trenutku preuzimanja po\u0161iljke, pre potpisivanja)<\/em><\/li>\n\n\n\n<li>Neispravan rad ure\u0111aja koji se manifestuje vidljivim defektom<\/li>\n\n\n\n<li>Neusagla\u0161enost sa specifikacijama <em>(npr. pogre\u0161na veli\u010dina)<\/em><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0160ta nije pokriveno?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O\u0161te\u0107enja nastala pranjem u ma\u0161ini za sudove<\/li>\n\n\n\n<li>O\u0161te\u0107enja nastala nepravilnim kori\u0161\u0107enjem<\/li>\n\n\n\n<li>Mehani\u010dka o\u0161te\u0107enja od pada, udara ili lomljenja<\/li>\n\n\n\n<li>Normalno habanje koje ne uti\u010de na funkcionalnost proizvoda<\/li>\n\n\n\n<li>\u0160teta nastala usled upotrebe hemijskih sredstava za \u010di\u0161\u0107enje <em>(proizvod se \u010disti isklju\u010divo vodom)<\/em><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Pretpostavka saobraznosti<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko se nesaobraznost pojavi u roku od <strong>6 meseci<\/strong> od dana prijema proizvoda, pretpostavlja se da je postojala u trenutku isporuke, osim ako je to u suprotnosti sa prirodom proizvoda. Ovo prakti\u010dno zna\u010di &#8211; u prvih 6 meseci ne treba da dokazujete da problem nije nastao Va\u0161om krivicom.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Garancija<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Na proizvode se <strong>ne daje dodatna komercijalna garancija<\/strong>, osim ako to nije posebno nazna\u010deno na proizvodu ili u potvrdi porud\u017ebine. Zakonska saobraznost od <strong>2 godine<\/strong> primenjuje se na sve proizvode.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Servis<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ne radimo servis.<\/strong> U slu\u010daju opravdane reklamacije, vr\u0161imo <strong>zamenu proizvoda ili povra\u0107aj novca<\/strong>. Kompletna posuda se zamenjuje da bismo garantovali pun efekat tehnologije.<\/p>\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1231\" class=\"elementor elementor-1231\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-757bb53 e-flex e-con-boxed e-con e-parent\" data-id=\"757bb53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3349890 elementor-widget elementor-widget-ehp-form\" data-id=\"3349890\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout_preset&quot;:&quot;quick-connect&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;button_shape&quot;:&quot;default&quot;,&quot;box_shape&quot;:&quot;sharp&quot;}\" data-widget_type=\"ehp-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"has-shape-sharp shape-type-box ehp-form has-layout-preset-quick-connect\" name=\"New Form\" method=\"post\" id=\"\">\n\t\t\t\t\t<div class=\"ehp-form__text-container\">\n\t\t\t<h2 class=\"ehp-form__heading\">Online forma za reklamaciju<\/h2><p class=\"ehp-form__description\">Popunite podatke ispod, i javljamo vam se u najkra\u0107em roku!<\/p>\t\t<\/div>\n\t\t\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1231\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"3349890\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"REKLAMACIJE - Molecule Pet Bowl | Sistem za biolo\u0161ki tretman vode i zdravlje ljubimaca\"\/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1174\"\/>\n\t\t\t\n\t\t\t<div class=\"ehp-form__content\">\n\t\t\t\t\t\t\t\t<div class=\"ehp-form__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-text is-field-group-name has-width-100 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-rounded\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"ehp-form__field-label\">\n\t\t\t\t\t\t\t\t\tIme i prezime\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"ehp-form__field elementor-size-md  elementor-field-textual\" placeholder=\"Unesite va\u0161e ime i prezime\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-email is-field-group-email has-width-100 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-rounded\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"ehp-form__field-label\">\n\t\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"ehp-form__field elementor-size-md  elementor-field-textual\" placeholder=\"primer@email.rs\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-ehp-tel is-field-group-field_3b5af3a has-width-100 has-width-md-100 has-width-sm-100 has-border has-shape-rounded\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3b5af3a\" class=\"ehp-form__field-label\">\n\t\t\t\t\t\t\t\t\tBroj telefona\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"ehp-tel\" name=\"form_fields[field_3b5af3a]\" id=\"form-field-field_3b5af3a\" class=\"ehp-form__field elementor-size-md  elementor-field-textual\" placeholder=\"06X-XXX-XXX\" pattern=\"[0-9()#&amp;+*\\-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-text is-field-group-field_4a6e574 has-width-50 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-rounded\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4a6e574\" class=\"ehp-form__field-label\">\n\t\t\t\t\t\t\t\t\tBroj porud\u017ebine\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4a6e574]\" id=\"form-field-field_4a6e574\" class=\"ehp-form__field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-text is-field-group-field_e3a321e has-width-50 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-rounded\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e3a321e\" class=\"ehp-form__field-label\">\n\t\t\t\t\t\t\t\t\tDatum prijema proizvoda\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_e3a321e]\" id=\"form-field-field_e3a321e\" class=\"ehp-form__field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-select is-field-group-field_3087de2 has-width-100 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-rounded\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3087de2\" class=\"ehp-form__field-label\">\n\t\t\t\t\t\t\t\t\tProizvod\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t<select name=\"form_fields[field_3087de2]\" id=\"form-field-field_3087de2\" class=\"ehp-form__field elementor-field elementor-field-textual ehp-form__select elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"mol_350\">Molecule 350ml<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"mol_800\">Molecule 800ml<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-textarea is-field-group-message has-width-100 has-width-md-100 has-width-sm-100 has-border has-shape-rounded\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"ehp-form__field-label\">\n\t\t\t\t\t\t\t\t\tOpis problema\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<textarea class=\"elementor-field-textual ehp-form__field eph-form__textarea  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Ovde nam opi\u0161ite va\u0161 problem, i razlog reklamacije kako bismo mogli da \u0161to bolje pomognemo.\"><\/textarea>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__submit-group has-width-100\">\n\t\t\t<button class=\"has-shape-default shape-type-button ehp-form__button is-type-button\" type=\"submit\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"ehp-form__button-text\">Po\u0161alji zahtev<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ehp-form__overlay\"><\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h3 class=\"wp-block-heading\">Kontakt<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Reklamacije: <a href=\"mailto:reklamacija@moleculepetbowl.com\">reklamacija@moleculepetbowl.com<\/a> \ud83d\udce7 Op\u0161ta podr\u0161ka: <a href=\"mailto:podrska@moleculepetbowl.com\">podrska@moleculepetbowl.com<\/a> \ud83d\udcde <a href=\"tel:38169668458\">+381 69 668 458<\/a> (radnim danima 10\u201314h)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2 godine zakonske saobraznosti, odgovor u 8 dana, re\u0161avanje do 15 dana. Kako podneti reklamaciju za MOLECULE posudu &#8211; koraci, obrazac, kontakt.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1174","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>REKLAMACIJE - Molecule Pet Bowl | Sistem za biolo\u0161ki tretman vode i zdravlje ljubimaca<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/moleculepetbowl.com\/en\/reklamacije\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"REKLAMACIJE - Molecule Pet Bowl | Sistem za biolo\u0161ki tretman vode i zdravlje ljubimaca\" \/>\n<meta property=\"og:description\" content=\"2 godine zakonske saobraznosti, odgovor u 8 dana, re\u0161avanje do 15 dana. 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